Refund policy

At Forever In Thread, every piece is thoughtfully handcrafted using your own cherished garments, making each sweatshirt completely unique and deeply personal.

Due to the bespoke nature of our keepsake items, we are unable to offer returns or refunds once an order has been placed. Each piece is custom-made specifically for you using your supplied clothing, which means it cannot be resold or recreated.

However, your happiness with your keepsake means everything to us. If for any reason you are not completely satisfied with your order, or if there is an issue, please don’t hesitate to get in touch. We will always do our very best to resolve the situation and ensure you are happy with your final piece.

We kindly encourage you to double-check all personalisation details before placing your order. If you have any questions at all prior to ordering, we are always here to help.

Thank you for trusting us with your special memories 🤍